Aleteia logoAleteia logo
Aleteia
Wednesday 03 March |
Saint of the Day: St. Katharine Drexel
home iconChurch
line break icon

Heading to WYD2016 with questions? Call here for answers!

fot. Wolontariusze rejonu Legionowo

Aleteia - published on 07/20/16

The World Youth Day Call Center Helpline is at your service, with real human beings on the other end of the line

The Call Center, established to help all of those planning to attend the Krakow celebration, launched in mid-May. Aleteia’s Polish edition decided to test if everything works according to plan in those departments meant to help pilgrims with questions. The service passed the test with flying colors.

For starters, when you call the helpline, you talk to a volunteer helper. A computer-generated voice is present only at the beginning of the call, for the purposes of language-selection, and then we were immediately put through to a friendly and helpful volunteer.

The WYD Call Center can be approached with virtually any question concerning the upcoming event. What are the most frequently asked questions? Łukasz Schibowski, the Call Center coordinator, tells us that the most frequent inquiries relate to transportation and accommodation. More recently the callers have asked about free entry passes for those who will come to the World Youth Day events without having registered earlier.

Who picks up the phone? Every day eleven volunteers wait for pilgrims’ calls. Three of them take care of Polish pilgrims, and two consultants answer questions in English, Italian, Spanish, and French, respectively (these are native speakers, or foreigners-volunteers who use the above languages as their mother tongues).

At present you can call consultants at the Call Center from Monday through Friday between 9am-1pm and 2pm-5pm. Just call at +48 12 446 73 33.

As of July 25 (by August 1) the Center will be operational around the clock. Each day the intensity of work increases, so when placing a call with the consultants be advised that sometimes your calls will be put on hold for a time, but you will be helped.

And if you’re heading to Krakow, don’t forget to enter your pictures or video for a free trip to Rome!

Tags:
World Youth Day
Support Aleteia!

If you’re reading this article, it’s thanks to the generosity of people like you, who have made Aleteia possible.

Here are some numbers:

  • 20 million users around the world read Aleteia.org every month
  • Aleteia is published every day in seven languages: English, French, Italian, Spanish, Portuguese, Polish, and Slovenian
  • Each month, readers view more than 50 million pages
  • Nearly 4 million people follow Aleteia on social media
  • Each month, we publish 2,450 articles and around 40 videos
  • We have 60 full time staff and approximately 400 collaborators (writers, translators, photographers, etc.)

As you can imagine, these numbers represent a lot of work. We need you.

Support Aleteia with as little as $1. It only takes a minute. Thank you!

Daily prayer
And today we celebrate...




Top 10
1
Jacques Fesch
Brother Silas Henderson, SDS
Meet the Death Row prisoner who discovered a ...
2
SEARCHNG PURSE
Cerith Gardiner
12 Things every Catholic woman should have in her purse
3
MADONNA
V. M. Traverso
The 9 oldest images of Mary
4
PADRE PIO
Philip Kosloski
Padre Pio’s favorite prayer of petition
5
LUXOR FILM FESTIVAL
Zoe Romanowsky
20-year-old filmmaker wins award for powerful 1-minute film about...
6
CELEBRITY MARRIAGES
Cerith Gardiner
10 Celebrities whose marriages have stood the test of time
7
Gelsomino Del Guercio
7 Sanctuaries linked by a straight line: The legendary Sword of S...
See More
Newsletter
Get Aleteia delivered to your inbox. Subscribe here.