This incredible flight attendant went above and beyond on a recent trip

According to Lee, the passenger had a very hard time on the flight and was petrified of every noise and unexpected movement that the plane made. As she explained to Upworthy, "She was very nervous and even before the plane took off, she was visibly shaken by each sound."

Thankfully, Delta had on board a flight attendant, Floyd Dean-Shannon, who was full of compassion for his passenger. "He took notice and began explaining what each [sound] was, with the warmest, calmest tone," shared Lee.

At one stage of the flight the anxious passenger was finding it particularly difficult, so Dean-Shannon literally sat on the floor in the aisle to take the passenger's hand to reassure her further. "His tone was so kind and soothing," pointed out Lee.

Dean-Shannon was also able to offer further kindness to others on the flight. One woman had a birthday, so the flight attendant "sang to her and made her a 'cake' with all of the goodies he could round up."

This level of kindness goes way beyond good customer service. It is something innate that no training can achieve. As Lee pointed out:"It was obvious he is just a good, kind, soul who shares that generously with everyone he encounters. Such kindness is rare and a true gift when encountered."

After sharing the story the airline received calls to give Dean-Shannon a pay-raise. While we have no idea if Delta airlines will respond to these suggestions, it's certain that the flight attendant's unusual levels of kindness can inspire us to look at our own daily actions; to see how we can lend a reassuring voice or hand to those who may need it, even if it means getting down on the floor.